King Teleservices LLC

City-funded organization

King Teleservices LLC is a Brooklyn, NY-based call-center company (a subsidiary of Continuum Global Solutions since a 2019 acquisition) that has operated the NYC 311 non-emergency call center for the Department of Information Technology and Telecommunications for close to two decades. It holds one active NYC contract worth about $55.2 million and $301.6 million awarded since 2007 across 7 contracts, 54% of that value ($164.1 million, 5 contracts) awarded without a fresh competitive bid, largely as renewals of its recurring 311 call-center service contract.

Industry (per city contracts)
Professional Services
City contracts (active)
$55,195,980 · 1 contract
Awarded all-time
$301,560,218 · 7 since 2007, incl. expired
Paid to date
$281,318,699
Won without a fresh bid
54% of contract value · $164,062,253 · 5 contracts
Based in
New York, NY

Holds contracts at

City contracts

Registered city contracts, largest first by current contract value (not amount spent): running now, then registered to start later, then ended. Totals count every registered contract. Each line shows its Checkbook contract ID. The tag on each row is how it was awarded (“no-bid” = non-competitive).

Sources