S7042 (2023-24 session)

NY State bill

Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.

Title
Relates to customer service access
Type
New York State Senate bill
Session
2023-24 session
Status
In Senate Committee
Latest action date
2024-01-03
In committee
Consumer Protection
Introduced
2023-05-17
Law section
General Business Law

Sponsors

Heard in committee

Sources