A10796 (2025-26 session)
NY State bill
Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.
- Title
- Prohibits state agency hotlines from relying exclusively on automated answering systems
- Type
- New York State Assembly bill
- Session
- 2025-26 session
- Status
- In Assembly Committee
- Latest action date
- 2026-04-01
- In committee
- Governmental Operations
- Introduced
- 2026-04-01
- Law section
- State Technology Law
Sponsors
- Charles D. Fall Assembly Member, District 61
Heard in committee
- Governmental Operations NY State Assembly committee